Information Desk Officer - Bangka Belitung

Join the Pangkal Pinang City Government as an Information Desk Officer and become the welcoming face of our public service hub. In this dynamic role, you will serve as the first point of contact for visitors, residents, and stakeholders, providing accurate information about city services, events, and resources. Located in the vibrant city of Pangkal Pinang, this position offers a unique opportunity to contribute to community engagement and enhance public satisfaction.

As an Information Desk Officer, you will handle inquiries from a diverse range of individuals, including tourists, business partners, and local residents. Your daily tasks will include directing visitors to relevant departments, answering questions about city regulations, and promoting city initiatives. This role is ideal for someone who is passionate about public service, enjoys interacting with people, and thrives in a fast-paced environment.

At Pangkal Pinang City Government, we are committed to delivering exceptional public service. Join us and be part of a team that makes a difference in the community. We offer a competitive salary, a supportive work environment, and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide accurate and friendly information to visitors, residents, and stakeholders about city services, events, and resources.
• Direct inquiries to the appropriate city departments or services.
• Assist with the registration and check-in process for visitors and events.
• Maintain a clean and organized information desk area.
• Promote city initiatives and programs to enhance public awareness.
• Handle customer complaints and concerns professionally and efficiently.
• Collaborate with other city departments to ensure seamless service delivery.
• Participate in community engagement activities and public events.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Public Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or public service roles.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with city government operations and services.
• Ability to work well under pressure and meet tight deadlines.
• Indonesian language proficiency, both written and spoken.

🛠️ Keahlian

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